Service Requirements

Trend Micro Email Security does not require hardware on your premises. All scanning is hosted off-site in the cloud. To access your web-based Trend Micro Email Security administrator console, you need a computer with access to the Internet.

The following are required before Trend Micro Email Security can be activated:

  • An existing mail gateway or workgroup SMTP connection

    For example:

    • A local MTA or mail server

    • A cloud-based MTA solution

  • Access to domain MX records (DNS mail exchanger host records) for repointing MX records to the Trend Micro Email Security MTA

    (Contact your service provider, if necessary, for more information or configuration help.)

If you have trouble accessing the site, confirm that you are using the correct web address. For details, see Accessing the Trend Micro Email Security Administrator Console.

If you have trouble using the site or with the way the website displays, confirm that you are using a supported browser with JavaScript enabled.

Supported browsers include:

  • Microsoft Internet Explorer 11

  • Mozilla Firefox 60.0 or later

  • Google Chrome 67.0 or later