Spyware/Grayware Scan Results

The following scan results display in the spyware/grayware logs:

Table 1. First Level Spyware/Grayware Scan Results

Result

Description

Successful, No Action Required

This is the first level result if the scan action was successful. The second level result can be any of the following:

Further Action Required

This is the first level result if the scan action was unsuccessful. The second level results will have at least one of the following messages:

Table 2. Second Level Spyware/Grayware Scan Results

Result

Description

Solution

Cleaned

OfficeScan terminated processes or deleted registries, files, cookies and shortcuts.

N/A

Access denied

OfficeScan denied access (copy, open) to the detected spyware/grayware components.

N/A

Passed

OfficeScan did not perform any action but logged the spyware/grayware detection for assessment.

Add spyware/grayware that you consider safe to the spyware/grayware approved list.

Unable to delete spyware/grayware in protected system files

This message displays if the Spyware Scan Engine attempts to delete any single folder and the following criteria are met:

  • Items to clean exceed 250MB.

  • The operating system uses the files in the folder. The folder may also be necessary for normal system operation.

  • The folder is a root directory (such as C: or F:)

Contact your support provider for assistance.

Spyware/Grayware scan stopped manually. Please perform a complete scan

A user stopped scanning before it was completed.

Run a Manual Scan and wait for the scan to finish.

Spyware/Grayware cleaned, restart required. Please restart the computer

OfficeScan deleted spyware/grayware components but the endpoint needs to restart to complete the task.

Restart the endpoint immediately.

Spyware/Grayware cannot be cleaned

Spyware/Grayware was detected on a CD-ROM or network drive. OfficeScan cannot delete spyware/grayware detected on these locations.

Manually remove the infected file.

Spyware/Grayware scan result unidentified. Please contact Trend Micro technical support

A new version of the Spyware Scan Engine provides a new scan result that OfficeScan has not been configured to handle.

Contact your support provider for help in determining the new scan result.