For details about agent services, see Services.
After performing another assessment and the agent still appears as non-compliant, manually restart the service on the agent endpoint.
For details about agent components, see Components.
If at least one agent has a more up-to-date component than the OfficeScan server, manually update the OfficeScan server.
To ensure that agents can upgrade the agent program:
Go to Agents > Agent Management.
Click the Settings > Privileges and Other Settings > Other Settings tab.
Go to the Update Settings section.
In the OfficeScan agents only update the following components drop-down, select All components (including hotfixes and the agent program).
Click Apply to All Agents.
Restart the endpoint instead of clicking Update Now to update the Common Firewall Driver.
For details about scans, see Scan Compliance.
Number of days the agent has not performed Scan Now or Scheduled Scan
Number of hours Scan Now or Scheduled Scan is running
If the number of days or hours is exceeded, the agent is treated as non-compliant.
To avoid repeating the scan, the Scan Now option will be disabled if Scan Now lasted more than the specified number of hours.
For details about settings, see Settings.