Configuring the Heartbeat and Server Polling Features

  1. Go to Agents > Global Agent Settings.
  2. Click the Network tab.
  3. Go to the Unreachable Network section.
  4. Configure server polling settings.

    For details about server polling, see Server Polling.

    1. If the OfficeScan server has both an IPv4 and IPv6 address, you can type an IPv4 address range and IPv6 prefix and length.

      Type an IPv4 address range if the server is pure IPv4, or an IPv6 prefix and length if the server is pure IPv6.

      When any agent's IP address matches an IP address in the range, the agent applies the heartbeat and server polling settings and the server treats the agent as part of the unreachable network.

      Note:

      Agents with an IPv4 address can connect to a pure IPv4 or dual-stack OfficeScan server.

      Agents with an IPv6 address can connect to a pure IPv6 or dual-stack OfficeScan server.

      Dual-stack agents can connect to dual-stack, pure IPv4, or pure IPv6 OfficeScan server.

    2. In Agents poll the server for updated components and settings every __ minute(s), specify the server polling frequency. Type a value between 1 and 129600 minutes.
      Tip:

      Trend Micro recommends that the server polling frequency be at least three times the heartbeat sending frequency.

  5. Configure heartbeat settings.

    For details about the heartbeat feature, see Heartbeat.

    1. Select Allow agents to send heartbeat to the server.
    2. Select All agents or Only agents in the unreachable network.
    3. In Agents send heartbeat every __ minute(s), specify how often agents send heartbeat. Type a value between 1 and 129600 minutes.
    4. In An agent is offline if there is no heartbeat after __ minute(s), specify how much time without a heartbeat must elapse before the OfficeScan server treats the agent as offline. Type a value between 1 and 129600 minutes.
  6. Click Save.