The agent connection status with the OfficeScan server displays on the OfficeScan web console’s agent tree.
Certain conditions may prevent the agent tree from displaying the correct agent connection status. For example, if you accidentally unplug the network cable of the agent endpoint, the agent will not be able to notify the server that it is now offline. This agent will still appear as online in the agent tree.
Verify agent-server connection manually or let OfficeScan perform scheduled verification. You cannot select specific domains or agents and then verify their connection status. OfficeScan verifies the connection status of all its registered agents.