Restoring the Previous OfficeScan Server Version

The restoration procedure for the OfficeScan server requires that administrators uninstall the OfficeScan XG Service Pack 1 server, reinstall the older server version, manually stop Windows services, update the system registry, and replace OfficeScan server files in the OfficeScan installation directory.

Important:

Ensure that you roll back OfficeScan agents before restoring the OfficeScan server.

  1. Uninstall the OfficeScan XG Service Pack 1 server.
  2. Install the previous OfficeScan server version.
    Tip:

    Trend Micro recommends not changing the host name or IP address when restoring the server.

    To verify the previous version of the server, go to the <Server installation folder> and view the restoration folder created during the OfficeScan XG Service Pack 1 server installation. The folder name (referred to as <Restore_folder_version>) is one of the following:

    • OSCE11_SP1: OfficeScan 11.0 Service Pack 1

    • OSCE11: OfficeScan 11.0

    • OSCE106_SP3: OfficeScan 10.6 Service Pack 3

  3. On the OfficeScan server computer, stop the following services:
    • Intrusion Defense Firewall (if installed)

    • Trend Micro Local Web Classification Server

    • Trend Micro Smart Scan Server

    • OfficeScan Active Directory Integration Service

    • OfficeScan Control Manager Agent

    • OfficeScan Plug-in Manager

    • OfficeScan Master Service

    • World Wide Web Publishing Service

  4. Copy and replace all files and directories from the <Server_installation_folder>\<Restore_folder_version>\ directory to the <Server_installation_folder>\PCCSRV\ directory.
  5. Restore the OfficeScan registry.
    1. Open the Registry Editor (regedit.exe).
    2. In the left navigation pane, select the one of the following registry keys:
      • For 32-bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\service

      • For 64-bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\Officescan\service

    3. Go to File > Import....
    4. Select the general OfficeScan server .reg file located in the <Server_installation_folder>\<Restore_folder_version>\ directory.

      The registry file name follows this format:

      RegBak_<Restore_folder_version>.reg

    5. Click Yes to restore all of the previous OfficeScan version keys.
  6. Optionally restore the database backup schedule.
    1. Open the Registry Editor (regedit.exe).
    2. In the left navigation pane, select the one of the following registry keys:
      • For 32-bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Database Backup

      • For 64-bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\Database Backup

    3. Go to File > Import....
    4. Select the database .reg file located in the <Server_installation_folder>\<Restore_folder_version>\ directory.

      The registry file name follows this format:

      RegBak_DBBak_<Restore_folder_version>.reg

    5. Click Yes to restore all of the previous OfficeScan version keys.
  7. Open a command line editor (cmd.exe) and type the following commands to reset the Local Web Classification Server performance counter:

    cd <Server installation folder>\PCCSRV\LWCS

    regsvr32.exe /u /s perfLWCSPerfMonMgr.dll

    regsvr32.exe /s perfLWCSPerfMonMgr.dll

  8. Restart the following services:
    • Intrusion Defense Firewall (if installed)

    • Trend Micro Local Web Classification Server

    • Trend Micro Smart Scan Server

    • OfficeScan Active Directory Integration Service

    • OfficeScan Control Manager Agent

    • OfficeScan Plug-in Manager

    • OfficeScan Master Service

    • Apache 2 (if using the Apache web server)

    • World Wide Web Publishing Service (if using the IIS web server)

  9. Clean the Internet Explorer cache and remove ActiveX controls manually. For details on removing ActiveX controls in Internet Explorer 9, see http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-9.

    The previous OfficeScan server version settings have been restored.

    Tip:

    Administrators can confirm a successful rollback by checking the OfficeScan version number on the About screen (Help > About).

  10. Optionally register the OfficeScan server to the Control Manager server using the web console.
  11. Optionally register the OfficeScan server to the Deep Discovery server using the web console.
    Note:

    Deep Discovery integration with the OfficeScan server began in OfficeScan 10.6 Service Pack 2.

  12. After confirming that OfficeScan rolled back successfully, delete all files in the <Server_installation_folder>\<Restore_folder_version>\ directory.