OfficeScan Agent Migration Issues

  • If automatic agent migration is successful but a user encounters problems with the OfficeScan agent right after installation, restart the endpoint.

  • If the OfficeScan installation program proceeded to install the OfficeScan agent but was unable to uninstall the other security software, there will be conflicts between the two software. Uninstall both software, and then install the OfficeScan agent using any of the installation methods discussed in Deployment Considerations.