To reset your password, you must match the security question and answer you provided when you registered your account. If the information cannot be authenticated, the password will not be reset. In that case, your email administrator must reset the password for you.
For Europe, the Middle East, Africa: https://euq.hes.trendmicro.eu
For all other regions: https://euq.hes.trendmicro.com
The logon screen for the Hosted Email Security End User Quarantine console appears.
The Reset Password Request screen appears.
Passwords must contain 8 to 32 alphanumeric characters. Trend Micro recommends using a long password. Strong passwords contain a mix of letters, numbers, and special characters.
Logging on activates your account and password combination.