If you lose or forget your End User Quarantine console password, use the Forgot your password link on the logon screen to request a reset.
For Europe, the Middle East, Africa: https://euq.hes.trendmicro.eu
For all other regions: https://euq.hes.trendmicro.com
The logon screen for the Hosted Email Security End User Quarantine console appears.
The Create a New Account screen appears.
Passwords must contain 8 to 32 alphanumeric characters. Trend Micro recommends using a long password. Strong passwords contain a mix of letters, numbers, and special characters.
Logging on activates your account and password combination.