Managing Quarantined Messages

Warning:

Hosted Email Security automatically deletes messages from the quarantine after 30 days.

  1. Go to the following web address for your region to access the End User Quarantine console:
  2. Go to the Quarantine screen.
  3. Optionally, specify a Managed Account at the top of the screen.
    Note:

    Selecting the Managed Account of All managed accounts includes all managed accounts and your primary account.

    Selecting the Managed Account of All managed accounts may substantially increase the time needed by Hosted Email Security to display the lists of quarantined messages and approved senders. If you manage a large number of accounts, a console time-out may occur. In this case, select each managed account separately and try again.

  4. Optionally, change the number of messages shown on each page by using the Display drop-down list on the bottom-right of the table.
    Tip:

    To navigate through pages of messages, click the following buttons on the top-right of the table:

    • Show the first page

    • Show the previous page

    • Show the next page

    • Show the last page

  5. Optionally, click a sortable column title to sort the list. Click the same title more than once to sort by ascending or descending order. Sortable columns include the following:
    • Date: Date and time stamped on the message

    • Sender: Email address of the sender

    • Account: The message recipient

    • Subject: Text of the subject line of the message

    • Reason: Reason why the message is quarantined.

  6. Do one of the following to select messages to manage:
    • To select one or more messages, select the check boxes to the left of each entry.

    • To select all messages on the current page of the list, select the check box to the left of the Date column title.

  7. Click one of the following buttons to manage selected messages:
    • Delete: Cancel delivery and permanently delete the message

    • Delete & Block Sender: Permanently delete the message and add the address to the blocked senders of the specified managed account or accounts. Future messages from blocked senders will be blocked.

    • Deliver: Release from quarantine

    • Deliver & Approve Sender: Release the message from quarantine and add the address to the approved senders of the specified managed account or accounts. Future messages from approved senders will not be held in quarantine.

      Note:

      Released messages are no longer marked as spam, but they will continue to be processed by Hosted Email Security. The following conditions apply to delivery:

      • If a message triggers a content-based policy rule with an Intercept action of Quarantine, it will once again appear in the quarantined message list.

      • If a message triggers a content-based policy rule with an Intercept action of Delete entire message or Change recipient, it will not arrive at its intended destination.

      See About Approved Senders to learn more about approved senders.

  8. Optionally click on the Date value to view the Quarantine Details screen for a given message.
    1. Check the summary and message view information about the message.
    2. Click Delete, Delete & Block Sender, Deliver, or Deliver & Approve Sender to manage the message.