Resolved Issues in Endpoint Encryption 6.0

This section describes the previous Endpoint Encryption issues that have been resolved.

Resolved Issues in Endpoint Encryption 6.0

 

Issue

Solution

1

Loading time from boot to the preboot screen can take more than 5 minutes for some specific endpoints.

This version adds improvements to make the Full Disk Encryption preboot screen load faster.

2

Screen scaling issues on HD and UltraHD displays may cause the Full Disk Encryption preboot login screen pages and strings to appear too small.

This version resolves the issue by giving the Full Disk Encryption preboot screen a specific resolution.

3

Preboot authentication is slow if PolicyServer is inaccessible.

This version adds improvements to the Full Disk Encryption preboot network connection structure.

4

The PolicyServer device management screen displays a "Not encrypted" status at for self-encrypting drives.

This version resolves the "Not encrypted" status which the PolicyServer device management screen displays for self-encrypting drives.

5

The Wi-Fi connection is unable to connect to PolicyServer during Full Disk Encryption preboot for some endpoints.

This version ensures that the Wi-Fi connection successfully connects to PolicyServer by adding improvements to the Full Disk Encryption preboot.

6

The Full Disk Encryption sync password tool encounters issues when working with 6.0 Full Disk Encryption agents.

The Full Disk Encryption Sync password tool supports both Endpoint Encryption 5.0 and 6.0 agents.

7

The Full Disk Encryption support tool encounters issues when working with 6.0 Full Disk Encryption agents.

The Full Disk Encryption Sync support tool supports both Endpoint Encryption 5.0 and 6.0 agents.

Resolved Issues in Endpoint Encryption 6.0 Update 1

 

Issue

Solution

1

PolicyServer is unable to complete the upgrade to version 6.0 if the database connection encounters timeout errors.

This version fixes the issue by extending the timeout setting to 600 seconds.

2

The PolicyServer update status log sent to Control Manager may contain strings that are not recognized as valid date time formats, which causes Control Manager to show incorrect policy and device status information.

This version adds improvements to the parsing of date time values.

3

Domain login is unsuccessful if the default password policy cannot be retrieved.

This version improves error handling for null exceptions.

4

If the application pool is set to enable 32-bit applications, automatic port detection does not work.

This version adds support for application pools running 32-bit applications in x64 systems.

5

Using an Encryption Management for Apple FileVault (Build 6.0.0.1033) pkg file where the certificate has already expired may cause issues during installation.

This version updates the certificate for the installation pkg file.

6

Unable to successfully install or upgrade the Trend Micro Endpoint Encryption Deployment tool (Build 6.0.0.1087) on OfficeScan XG.

This version (6.0.0.2005) updates the AU module to fix issues related to SSL certificate verification.

7

After upgrading to a 6.0 server, a 5.0 client may require more processing time to sync policies. This causes the server to stop answering client requests and crash.

This version fixes the issue by extending the timeout setting to 600 seconds.

8

Unable to perform domain authentication if the user's Distinguished Name contains a special character.

This version fixes the issue by encoding special characters in the LDAP filter and also prevents the occurrence of possible LDAP injection events.

9

If PolicyServer sends a status log to Control Manager and an exception error occurs, Trend Micro Endpoint Encryption agents may not appear in Control Manager.

This version improves error handling for requests related to getting user information, thus preventing the exception error.

10

The ALPS touchpad in Dell laptops is unresponsive during the Full Disk Encryption preboot.

This version adds support for the ALPS touchpad in Dell laptops so that it functions normally during preboot on endpoints configured to boot using MBR or UEFI.

11

After installing Trend Micro Full Disk Encryption, a Windows system configured to use UEFI may boot to a black screen with a blinking cursor.

This version provides an updated Trend Micro Full Disk Encryption EFI program to provide increased compatibility with old UEFI firmware.

12

In the Encryption Management for Microsoft Bitlocker agent console, the "TMEE Username" displays the user who installed Encryption Management for Microsoft Bitlocker, instead of the user who is currently logged on.

This version fixes the issue by hiding the "TMEE Username" value.