The Diagnostic Monitor allows administrators to view events related to Endpoint Encryption in real time.
To download the PolicyServer installation package or the Endpoint Encryption Suite, go to the Trend Micro Download Center:
The License Renewal Tool screen opens.
Windows may encounter an error titled Xenocode Postbuild 2010 at this point. The message text states that the application is unable to load a required virtual machine component. If this error occurs, open Windows Update, remove the update "KB3045999", and try to run Diagnostic Monitor again.
The Live Monitor Options screen appears.
After setting the Maximum Records Displayed value, an event may appear in Diagnostic Monitor stating that the system is out of memory. If this event appears, return to this window and set the Maximum Records Displayed to a lower value.
When the PolicyServer service restarts, Active Directory synchronizes with PolicyServer. The Diagnostic Monitor will display events related to Active Directory synchronization.
A log file appears at your selected output folder. The default output folder is the desktop. To change your selected output folder, go to File > Option > Output Folder.
The name of the file is a timestamp of when you generated the file and the format is PSDM.
If you contact Trend Micro Support regarding an issue, the support representative may request that you send a copy of the diagnostic logs for bug verification.