Agent Uninstallation

Uninstall the agent program only if you encounter problems with the program. Reinstall it immediately to keep the endpoint protected from security risks.

  1. Obtain the agent uninstallation package (tmsmuninstall.zip) from the Trend Micro Security (for Mac) server. On the Trend Micro Security (for Mac) web console, navigate to Agents > Agent Setup Files and click the link under Agent Uninstallation File.
  2. Copy and then launch the package on the endpoint.
  3. Fill in the Name and Password fields to begin the uninstallation process.
    Note:

    Specify the name and password for an account with administrative rights on the endpoint.

  4. If the uninstallation was successful, click Close to finish the uninstallation process.

Unregister the agent from the server.

  1. On the web console, click Agent Management and select the agent that was uninstalled.

  2. Click Manage Agent Tree > Remove Group/Agent.