Recovering Managed Products

Control Manager allows you to recover managed products that were accidentally deleted from the Product Directory.

Note:

The following actions may also delete managed products from the Product Directory:

  • Reinstalling the Control Manager server and selecting Delete existing records and create a new database

  • Replacing a corrupted Control Manager database with another database with the same name

  1. Restart the Control Manager service on the managed product server.
    Note:

    For more information, see Stopping and Restarting Control Manager Services.

  2. Wait for the agent to re-register itself.
    Note:

    By default, older Control Manager agents verify their connection to the server every eight hours. If the agent detects that its record has been deleted, it will re-register itself automatically.

  3. Manually re-register MCP agents to the Control Manager server.