Configuring Web Reputation Settings

Web Reputation settings include policies that dictate whether Trend Micro Security (for Mac) will block or allow access to a website. To determine the appropriate policy to use, Trend Micro Security (for Mac) checks the agent's location. An agent's location is "internal" if it can connect to the Trend Micro Security (for Mac) server. Otherwise, an agent's location is "external".

  1. Navigate to Agent Management.
  2. In the agent tree, click the root icon () to include all agents or select specific groups or agents.
  3. Click Settings > Web Reputation Settings.
  4. To configure a policy for external agents:
    1. Click the External Agents tab.
    2. Select Enable Web reputation policy.

      When the policy is enabled, external agents send web reputation queries to the Smart Protection Network.

      Note:

      If an agent only has an IPv6 address, read the IPv6 limitations for Web Reputation queries in Pure IPv6 Agent Limitations.

    3. Select from the available web reputation security levels: High, Medium or Low
      Note:

      The security levels determine whether Trend Micro Security (for Mac) will allow or block access to a URL. For example, if you set the security level to Low, Trend Micro Security (for Mac) only blocks URLs that are known to be web threats. As you set the security level higher, the web threat detection rate improves but the possibility of false positives also increases.

    4. To submit web reputation feedback, click the URL provided. The Trend Micro Web Reputation Query system opens in a browser window.
  5. To configure a policy for internal agents:
    1. Click the Internal Agents tab.
    2. Select Enable Web reputation policy.

      When the policy is enabled, internal agents send web reputation queries to:

      • Smart Protection Servers if the Send queries to Smart Protection Servers option is enabled.

      • Smart Protection Network if the Send queries to Smart Protection Servers option is disabled.

      Note:

      If an agent only has an IPv6 address, read the IPv6 limitations for Web Reputation queries in Pure IPv6 Agent Limitations.

    3. Select Send queries to Smart Protection Servers if you want internal agents to send web reputation queries to Smart Protection Servers.
      • If you enable this option, agents refer to the same smart protection source list used by OfficeScan agents to determine the Smart Protection Servers to which they send queries.

        Important:

        Before enabling this option, read the guidelines in Trend Micro Smart Protection.

      • If you disable this option, agents send web reputation queries to Smart Protection Network. Mac computers must have Internet connection to send queries successfully.

    4. Select from the available web reputation security levels: High, Medium or Low
      Note:

      The security levels determine whether Trend Micro Security (for Mac) will allow or block access to a URL. For example, if you set the security level to Low, Trend Micro Security (for Mac) only blocks URLs that are known to be web threats. As you set the security level higher, the web threat detection rate improves but the possibility of false positives also increases.

      Agents do not block untested websites, regardless of the security level.

    5. To submit web reputation feedback, click the URL provided. The Trend Micro Web Reputation Query system opens in a browser window.
    6. Select whether to allow the agents to send web reputation logs to the server. Allow agents to send logs if you want to analyze URLs being blocked by Trend Micro Security (for Mac) and take the appropriate action on URLs you think are safe to access.
  6. If you selected group(s) or agent(s) on the agent tree, click Save to apply settings to the group(s) or agent(s). If you selected the root icon (), choose from the following options:
    • Apply to All Agents: Applies settings to all existing agents and to any new agent added to an existing/future group. Future groups are groups not yet created at the time you configure the settings.

    • Apply to Future Groups Only: Applies settings only to agents added to future groups. This option will not apply settings to new agents added to an existing group.