Agent Updates

To ensure that agents stay protected from the latest security risks, update agent components regularly. Also update agents with severely out-of-date components and whenever there is an outbreak. Components become severely out-of-date when the agent is unable to update from the Trend Micro Security (for Mac) server or the ActiveUpdate server for an extended period of time.

Agent Update Methods

There are several ways to update agents.

Update Method

Description

Administrator-initiated manual update

Initiate an update from the following web console screens:

Automatic update

  • After the server finishes an update, it immediately notifies agents to update.

  • Updates can run according to the schedule that you configured. You can configure a schedule that applies to one or several agents and domains, or to all the agents that the server manages. For details, see Configuring Agent Update Settings.

User-initiated manual update

Users launch the update from their Mac computers.

Agent Update Source

By default, agents download components from the Trend Micro Security (for Mac) server. In addition to components, Trend Micro Security (for Mac) agents also receive updated configuration files when updating from the Trend Micro Security (for Mac) server. Agents need the configuration files to apply new settings. Each time you modify Trend Micro Security (for Mac) settings on the web console, the configuration files change.

Before updating the agents, check if the Trend Micro Security (for Mac) server has the latest components. For information on how to update the Trend Micro Security (for Mac) server, see Server Update.

Configure one, several, or all agents to download from the Trend Micro ActiveUpdate server if the Trend Micro Security (for Mac) server is unavailable. For details, see Configuring Agent Update Settings.
Note:

If an agent only has an IPv6 address, read the IPv6 limitations for agent updates in Pure IPv6 Agent Limitations.

Agent Update Notes and Reminders

  • Trend Micro Security (for Mac) agents can use proxy settings during an update. Proxy settings are configured on the agent console.

  • During an update, the Trend Micro Security (for Mac) icon on the menu bar of the Mac computer indicates that the product is updating. If an upgrade to the agent program is available, agents update and then upgrade to the latest program version or build. Users cannot run any task from the console until the update is complete.

  • Access the Summary screen to check if all agents have been updated.