Troubleshooting Issues Related to Active Directory Integration

Active Directory integration allows you to manage Active Directory information through the User/Endpoint Directory of the Control Manager console.

In an event when an error appears on the Dashboard, refer to the following list to help try and troubleshoot the issue:

  • Network connectivity, including the network firewall settings Ensure that both the Control Manager and Active Directory servers can establish communication with one another.
  • User name and password to access the Active Directory server Ensure that the account information used is correct and has enough privileges to access the Active Directory server.
  • Control Manager database status and connectivity Check whether the connection to the Control Manager database is present.
If the issue persists, please contact Support.