Recovering Managed Products Removed From the Product Directory

  • Restart the Trend Micro Control Manager service on the managed product server.

    For more information, see Stopping and Restarting Control Manager Services.

  • Wait for the Agent to re-register itself: By default, the older Control Manager agents verify their connection to the server every eight (8) hours. If the agent detects that its record has been deleted, it will re-register itself automatically.

    Refer to Changing Control Manager 2.x Agent Connection Re-Verification Frequency to modify the agent verification time.

  • Manually re-register to Control Manager: MCP agents do not re-register automatically and need to be manually re-registered to the Control Manager server.