Step 1: Identifying the Source of the Outbreak

Trend Micro provides registered customers with services that help identify the threats that threaten their systems. The following warn you of potential or emerging virus or malware outbreaks:

Table 1. Identifying the Source of the Outbreak

Alert Methods

Description

Scheduled Outbreak Prevention Policy downloads

Control Manager can inform you if it downloads Outbreak Prevention Policies that correspond to an ongoing virus outbreak. To receive notification about this event, enable Active Outbreak Prevention Policy received at the Event Center.

Upon receiving the notification, start Outbreak Prevention Mode immediately.

Your Technical Account Manager (TAM)

Depending on the support arrangement you have with Trend Micro, your Technical Account Manager will inform you of any outbreak alerts.

Upon receipt of the warning, update your outbreak prevention policies.

Trend Micro virus bulletins

You can subscribe to this service at the Trend Micro website.

Special Virus alert

This Control Manager feature, configured at the Event Center, warns you when a Trend Micro product detects an outbreak-causing virus on your network.

This allows you to immediately take precautionary measures, such as warning your company's employees about certain kinds of email messages.