Remote Help Policy Rules

The following table describes the locations of the account lockout and device lock policies that affect Remote Help authentication. Use it to understand which policies are appropriate to set.
Table 1. Remote Help Policy Locations

Policy Name

PolicyServer MMC Menu Path

Control Manager Menu Path

Description

Account Lockout Action

Login > Account Lockout Action

Common > Lockout and Lock Device Actions > Account Lockout Action

The action taken when the length of time in "Account Lockout Actions" include: erase, remote authentication.

Account Lockout Period

Login > Account Lockout Period

Common > Lockout and Lock Device Actions > Lock account after [ ] days

The number of days that a device can not communicate with PolicyServer before "Account Lockout Action" is called.

Device Locked Action

For each agent:

Login > Device Locked Action

For each agent:

Common > Lockout and Lock Device Actions > Device locked action

The action taken when the "Failed Attempts Allowed" policy value has been exceeded. Actions include: time delay, erase, remote authentication.

Failed Login Attempts Allowed

For each agent:

Login > Failed Login Attempts Allowed

For each agent:

Common > Lockout and Lock Device Actions > Failed logon attempts allowed

The number of failed login attempts allowed before executing the action defined in "Device Locked".