Activating Outbreak Prevention Services

Important: If you have subscribed to Trend Micro Smart Protection Complete, Outbreak Prevention Services is not supported in Customer Licensing Portal. Please refer to the Smart Protection Complete documentation for information about alternative solutions.

After activating Outbreak Prevention Services, administrators still need to start Outbreak Prevention Mode to protect the network during a virus outbreak.

  1. Navigate to Administration > License Management > Control Manager.

    The License Information screen appears.

  2. On the working area under Outbreak Prevention Services License Information, click the Activate the product link.
  3. Do the following:
    • If you do not have an Activation Code, click the Register online link and follow the instructions on the Online Registration web site to obtain an Activation Code

    • If you have an Activation Code, in the New box, type your Activation Code

  4. Click Activate.