Understanding Connection Status Icons

The Control Manager managed products, managed servers, Communicators, and child server use the following connection status icons:

Table 1. Status Icons for Managed Products/Servers

Connection Status Description

Managed Product

Product service is running

Product service is not running

TMI service is not running

Within heartbeat's maximum delay setting

Beyond the heartbeat's maximum delay setting

The socket or network connection between the Communicator and managed product is broken

Unable to resolve the DNS name between the Communicator and Control Manager server

Within heartbeat's maximum delay setting

Beyond the heartbeat's maximum delay setting

Table 2. Status Icons for Communicators

Connection Status Description

Communicators

TMI service is running

TMI service is not running

Within heartbeat's maximum delay setting

Beyond the heartbeat's maximum delay setting

Idle mode following the Agent/Communicator Scheduler

The socket or network connection between the Communicator and managed product is broken

Unable to resolve the DNS name between the Communicator and Control Manager server

Table 3. Status Icons for Child Servers

Connection Status Description

Child

TMI service is not running

Status is unchanged

Within heartbeat's maximum delay setting

Beyond the heartbeat's maximum delay setting

The child server service (Casprocessor.exe) is running

Casprocessor.exe or the child server's Communicator is not running. Either the child server is shutdown or the Communicator service is disabled

The child server is disabled from the parent server web console