Configuring the Agent Communicator or Managed Server Heartbeat

Use the Communication Time-out screen to define the frequency and maximum delay times (in minutes) for the Control Manager server and product agent/managed server communication.

Note:

The agent/communicator heartbeat setting only applies to Communicators for managed products directly controlled by the Control Manager server. Child Control Manager server agent/communicators use pre-defined values:

Frequency: 3 minutes

Maximum delay: 5 minutes

  1. Navigate to Administration > Settings > Communication Time-out Settings.

    The Communication Time-out screen appears.

  2. On the working area, leave the default values or specify new settings for the following:
    • Report managed product status every: Defines how often the managed product or server responds to Control Manager server messages. Valid values are between 5 to 480 minutes

    • If no communication, set status as abnormal after: Specifies how long Control Manager waits for a response from the managed product or server before changing its web console status to (inactive). Valid values are between 15 and 1440 minutes.

    Note:

    The If no communication, set status as abnormal after value must be at least triple the Report managed product status every value.

  3. Click Save.