Configuring Update Privileges and Other Settings

Configure update settings and grant agent users certain privileges, such as performing "Update Now" and enabling scheduled update.

  1. Click the Other Settings tab and configure the following options in the Update Settings section:
    Option Description

    OfficeScan agents download updates from the Trend Micro ActiveUpdate Server

    When initiating updates, OfficeScan agents first get updates from the update source specified on the Client Update Source screen. If the update is unsuccessful, the agents attempt to update from the Control Manager server. Selecting this option enables agents to attempt to update from the Trend Micro ActiveUpdate server if the update from the Control Manager server is unsuccessful.

    Note:

    A pure IPv6 agent cannot update directly from the Trend Micro ActiveUpdate Server. A dual-stack proxy server that can convert IP addresses, such as DeleGate, is required to allow the agents to connect to the ActiveUpdate server.

    Enable schedule-based updates on OfficeScan agents

    Selecting this option configures all OfficeScan agents to enable schedule-based updates by default. Users with the Enable/Disable schedule-based updates privilege may override this setting.

    OfficeScan agents can update components but not upgrade the agent program or deploy hot fixes

    This option allows component updates to proceed but prevents hot fix deployment and OfficeScan agent upgrade.

    Note:

    Disabling this option may significantly affect server performance as all agents simultaneously connect to the server to upgrade or install a hot fix.

  2. Click the Privileges tab and configure the following options in the Component Updates section:
    Option Description

    Perform "Update Now"

    Users with this privilege can update components on demand by right-clicking the OfficeScan agent icon on the system tray and selecting Update Now.

    Note:

    OfficeScan agent users can use proxy settings during "Update Now".

    Enable/Disable schedule-based updates

    Selecting this option allows OfficeScan agent users to enable and disable scheduled updates using the OfficeScan agent right-click menu, which can override the Enable schedule-based updates on OfficeScan agents setting.

    Note:

    Administrators must first select the Enable schedule-based updates on OfficeScan agents setting on the Other Settings tab before the menu item appears on the OfficeScan agent menu.