About Recovering Managed Products Removed From the Product Directory

The following scenarios can cause Control Manager to delete managed products from the Product Directory:

  • Reinstalling the Control Manager server and selecting Delete existing records and create a new database

    This option creates a new database using the name of the existing one.

  • Replacing the corrupted Control Manager database with another database of the same name

  • Accidentally deleting the managed product from Directory Management

If the records for a Control Manager server’s managed products are lost, TMI agents on the products still "know" where they are registered. The Control Manager agent automatically re-registers itself after 8 hours or when the service restarts.

MCP agents do not re-register automatically. Administrators must manually re-register managed products using MCP agents.