Contact a technical support engineer or seek advice from the DirectPass commuity forum.
Learn from other people using DirectPass all over the world, and contribute your own advice.
A technical support engineer can typically reply to your question or concern within 48 hours.
Start a conversation with an experienced engineer who can help troubleshoot your problems right away. You can take advantage of this service between 8 AM and 5 PM (US Pacific Time), 7 days a week. Please note that you might have to wait for up to 5 minutes for an available engineer.