Trend Micro, Inc.
This Readme file was current as of the date above. All customers are advised to check the Trend Micro download page for documentation updates at:
7. Known Issues
All documentation is available for download at http://docs.trendmicro.com/en-us/smb/cloud-edge.aspx.
In addition to this Readme, the documentation set for this product includes the following:
o Deployment Guide: Introduces Cloud Edge and explains how to use Trend Micro Remote Manager, how to register gateways and synchronize accounts in the Cloud Edge cloud console, and how to deploy the Cloud Edge appliance at consumer office locations.
o Online help: Contains explanations of Cloud Edge components and features, as well as procedures needed to configure Cloud Edge.
o Quick Start Card: Provides Cloud Edge appliance deployment instructions for customers supported by a managed service provider.
o TrendEdge is a program for
Trend Micro employees, partners, and other interested parties that provides
information on unsupported, innovative techniques, tools, and best
practices for Trend Micro products. The TrendEdge database contains numerous
documents covering a wide range of topics.
o Knowledge Base: A searchable
database of known product issues, including specific problem-solving and
The Cloud Edge cloud console utilizes Amazon Elastic Compute Cloud and is subject to the requirements provided by Amazon Web Services. For details, see http://aws.amazon.com/ec2/.
· Mozilla Firefox 36 or later
· Google Chrome 41 or later
· Microsoft Internet Explorer 8-11
Trend Micro provides the Cloud Edge appliance hardware. No special software is required.
Refer to the Cloud Edge Deployment Guide for detailed information about deploying the Cloud Edge appliance. The Deployment Guide also explains how to register a Cloud Edge appliance as a managed gateway through the Cloud Edge cloud console.
Refer to the Cloud Edge Deploy Guide or Online Help for detailed information about getting started with the Cloud Edge cloud and on-premises consoles.
The following are the known issues in this release:
7.1. After upgrading Cloud Edge, the browser generates JSON error on applying settings.
This happens when the browser's cache includes the data from the older version. To resolve this known issue, clear the browser cache before applying your settings.
7.2. If HTTPS decryption is enabled, Google Chrome displays a warning message saying that the HTTPS site is not trustable.
This issue happens because the Cloud Edge appliance uses a security certificate signed by SHA1. This issue will be resolved in future builds.
A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees.
You can contact Trend Micro via fax, phone, and email, or visit us at:
Evaluation copies of Trend Micro products can be downloaded from our Web site.
For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to:
The Trend Micro About Us screen displays. Click the appropriate link in the Contact Us section of the screen.
Note: This information is subject to change without notice.
Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years experience, we deliver top-ranked security that fits our customers’ needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit www.trendmicro.com.
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Information about your license agreement with Trend Micro can be viewed at:
Third-party licensing agreements can be viewed:
o By selecting the "About" option in the application user interface
o By referring to the "Legal" page of the Getting Started Guide or Administrator's Guide