Trend Micro, Inc.

November 2017

Trend Micro™ Security (for Mac)

Version 3.0 Patch 1

This readme file is current as of the date above. However, all customers are advised to check Trend Micro's website for documentation updates at http://docs.trendmicro.com/en-us/enterprise/trend-micro-security-(for-mac).aspx.

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Contents


  1. About Trend Micro Security (for Mac)
  2. What's New
  3. Document Set
  4. System Requirements
  5. Installation
  6. Post-installation Configuration
  7. Known Issues
  8. Release History
  9. Contact Information
  10. About Trend Micro
  11. License Agreement


1. About Trend Micro Security (for Mac)


Trend Micro Security (for Mac) provides the latest endpoint protection against security risks, blended threats, and platform independent web-based attacks.

The Trend Micro Security (for Mac) server is a plug-in program integrated with Trend Micro products such as OfficeScan and Worry-Free Business Security and installed through the Plug-in Manager framework. The Trend Micro Security (for Mac) server deploys agents to Mac computers.

Overview of This Release

This Patch enables Trend Micro Security (for Mac) to support macOS™ 10.13 High Sierra and includes solutions from hotfixes released after Version 3.0.

Who Should Install this Release

You should install this Patch if you plan to upgrade macOS™ to version 10.13.

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2. What's New


Visit the following web page:

http://docs.trendmicro.com/en-us/enterprise/trend-micro-security-(for-mac)-30-p1/introducing-/new-in-this-release.aspx

Resolved Known Issues

Trend Micro Security (for Mac) Patch 1 resolves the following product issues:

Issue 1: The Trend Micro Security (for Mac) agent installation package certificate expired on June 29, 2017.

Solution 1: (Hot fix: Agent 3.0.1110) This hot fix repacks the installer with a new certificate that expires on June 30, 2022.

 

Issue 2: Sometimes, it takes 10 minutes or more for a Trend Micro Security (for Mac) agent to restore its connection with the Trend Micro Security (for Mac) server.

Solution 2: (Hot fix: Agent 3.0.1110) This hotfix updates the restore connection checking mechanism to enable the Trend Micro Security (for Mac) agent to recover the connection with he server in less than five minutes.

 

Issue 3: In global WAN network, ActiveMQ easily gets java connection reset error, this will cause ActiveMQ persistent store gets full easily and with some default configuration on global messages also cause message growing rapidly.

Solution 3: (Hot fix: Server 3.0.1102) This hotfix tries to reliefs the issues by adding a monitoring thread to keep the persistent store won't larger then 80% of limit, automatically purge inactve clients' message queues, and set the "Global" message expire after 7 days.


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3. Document Set


The documentation set for Trend Micro Security (for Mac) includes the following:

View and download product documentation at:

http://docs.trendmicro.com/en-us/enterprise/trend-micro-security-(for-mac).aspx

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4. System Requirements


Visit the following web pages:

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5. Installation


Visit the following web pages:

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6. Post-installation Configuration


Visit the following web pages:

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7. Known Issues


7.1 Limitation When Configuring Scan Time Machine for Manual and Scheduled Scan

Problem: After enabling the Scan Time Machine option for Manual and Scheduled Scan, Trend Micro Security (for Mac) can only detect malware threats but not take any action (clean, quarantine, or delete) due to a permission limitation in Mac OS. Configured scan actions display as unsuccessful in the product logs.

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8. Release History


For more information about updates to this product, go to:

http://www.trendmicro.com/download

9. Contact Information


A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees.

You can contact Trend Micro via fax, phone, and email, or visit us at http://www.trendmicro.com.

Evaluation copies of Trend Micro products can be downloaded from our website.

Global Mailing Address/Telephone numbers

For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to http://www.trendmicro.com/en/about/overview.htm.

The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen.

Note: This information is subject to change without notice.

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10. About Trend Micro


Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit http://www.trendmicro.com.

Copyright 2017, Trend Micro Incorporated. All rights reserved. Trend Micro, the Trend Micro t-ball logo, OfficeScan, and Worry-Free are trademarks or registered trademarks of Trend Micro, Incorporated. All other product or company names may be trademarks or registered trademarks of their owners.

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11. License Agreement


Information about your license agreement with Trend Micro can be viewed at http://us.trendmicro.com/us/about/company/user_license_agreements/.

Third-party licensing information can be viewed from the About page on the Trend Micro Security (for Mac) web console.

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