Trend Micro, Inc .

September 2009

 

Trend Micro™ Security (for Mac) Server

Version 1.5 Service Pack 1

 

This readme file is current as of the date above. However, all customers are advised to check Trend Micro's Web site for documentation updates at http://www.trendmicro.com/download.

Register online with Trend Micro within 30 days of installation to continue downloading new pattern files and product updates from the Trend Micro Web site. Register during installation, or online at http://olr.trendmicro.com.

Trend Micro always seeks to improve its documentation. Your feedback is always welcome. Please evaluate this documentation on the following site: www.trendmicro.com/download/documentation/rating.asp.

 

Contents


  1. About Trend Micro Security

  2. Key Features and Benefits

  3. Document Set

  4. System Requirements

  5. Installation

  6. Post-installation Configuration

  7. Known Issues

  8. Release History

  9. Contact Information

  10. About Trend Micro

  11. License Agreement

 

1. About Trend Micro Security for Mac


Trend Micro Security for Mac provides the latest endpoint protection against security risks, blended threats, and platform independent Web-based attacks. Trend Micro Security for Mac integrates with OfficeScan, simplifying the management of Macintosh desktops, laptops, and servers though the same Web console that manages Windows-based clients and servers.


1.1. Overview of This Release

This service pack introduces the following new features and enhancements:


1.2. Who Should Install This Release

Install this service pack if:

For details, see the Installation section below.

 

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2. Key Features and Benefits


Trend Micro Security provides the following features and benefits:

Security Risk Protection

Trend Micro Security protects computers from security risks by scanning files and then performing a specific action on each security risk detected. An overwhelming number of security risks detected over a short period of time signals an outbreak. Trend Micro Security notifies you of any outbreak so you can take immediate action, such as cleaning infected computers and isolating them until they are completely risk-free.

Web Reputation

Web reputation technology proactively protects client computers within or outside the corporate network from malicious and potentially dangerous Web sites. Web reputation breaks the infection chain and prevents downloading of malicious code.

Centralized Management

A Web-based management console gives administrators transparent access to all clients on the network. The Web console coordinates automatic deployment of security policies, pattern files, and software updates on every client. Administrators can perform remote administration and configure settings for clients or groups.

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3. Document Set


The document set for the Trend Micro Security server includes:

Download the latest versions of the PDF documents and readme at http://www.trendmicro.com/download/.

 

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4. System Requirements


    Trend Micro Security server

Resource

Requirement

OfficeScan server

Version 10.0 or 8.0 Service Pack 1

Refer to the OfficeScan Installation and Upgrade Guide for instructions on installing the OfficeScan server.

Plug-in Manager

Version 1.0 with the latest patch

Refer to the Plug-in Manager readme for instructions on installing Plug-in Manager.

Hardware

RAM: 512MB minimum, 1GB recommended

Available disk space:

1.4GB minimum if the OfficeScan server is installed on the system drive (usually, C: drive)

If the OfficeScan server is not installed on the system drive:

  • 600MB minimum on the drive where the OfficeScan server is installed. The Trend Micro Security server will be installed on this drive.

  • 800MB minimum on the system drive. Third-party programs used by Trend Micro Security server (such as Microsoft SQL Server 2005 Express™) will be installed on this drive.

Others

  • Microsoft™ .NET Framework 2.0

  • Java runtime environment™ (JRE) 1.6 Update 14 or above required on computers running Windows Server 2008

    For other operating systems, JRE 1.6 Update 14 will automatically be installed if not present on the computer or if a different version exists. If a different version exists, the installation package does not uninstall the other JRE version.

  • The following third-party programs will be installed automatically:

    • Microsoft SQL Server 2005 Express

    • Apache™ ActiveMQ 5.2.0

    • Microsoft Data Access Components (MDAC) 2.81 on Windows 2000 computers

    • Microsoft Visual C++ 2005 Redistributable

 

   Trend Micro Security client

Resource

Requirement

Operating system

  • Mac OS™ X Snow Leopard™ 10.6 or 10.6.1

  • Mac OS X version 10.5.5 (Leopard ™) or later

  • Mac OS X version 10.4.11 (Tiger™) or later

Hardware

  • Processor: PowerPC™ or Intel™ core processor

  • RAM: 256MB minimum

  • Available disk space: 30MB minimum
Others
  • Java for Mac OS X 10.4, Release 9

  • Java for Mac OS X 10.5, Update 4

 

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5. Installation


Upgrading the Trend Micro Security Server

If you have installed Trend Micro Security 1.5, upgrade the Trend Micro Security server to this service pack by opening the Plug-in Manager console, and then clicking Download in the Trend Micro Security (for Mac) section. The build number that displays in the console should be 1.5.3xxx.

Upgrade the clients after upgrading the server. For server and client upgrade instructions, refer to Chapter 8 of the Administrator's Guide.

 

Performing a Fresh Installation of the Trend Micro Security Server

If this is your first time to install Trend Micro Security, perform the following steps:

Note: This service pack does not require installing Trend Micro Security 1.5 separately. The installation package installs both version 1.5 and this service pack.

Before installing Trend Micro Security server, check the Plug-in Manager update source by navigating to Updates > Server > Update Source on the OfficeScan Web console. The update source can be any of the following:

ActiveUpdate Server

The Trend Micro ActiveUpdate server is the default update source for OfficeScan. Internet connection is required to connect to this server. If the server computer connects to the Internet through a proxy server, ensure that Internet connection can be established using the proxy settings.

Other Update Source

If you have specified multiple update sources:

For assistance in setting up an update source, contact your support provider.

Intranet Location Containing a Copy of the Current File

If the update source is an intranet location:

For assistance in setting up the intranet source, contact your support provider.

To install the Trend Micro Security server:

  1. Open the OfficeScan Web console and click Plug-in Manager on the main menu.

  2. Go to the Trend Micro Security (for Mac) section and click Download. Plug-in Manager downloads the package to <OfficeScan Server installation folder>\PCCSRV\Download\Product. <OfficeScan Server Installation folder> is typically C:\Program Files\Trend Micro\OfficeScan.

  3. Monitor the download progress. You can navigate away from the screen during the download.

  4. If you encounter problems downloading the package, check the server update logs on the OfficeScan Web console. On the main menu, click Logs > Server Update Logs.

  5. After Plug-in Manager downloads the package, a new screen with the following options displays: Install Now or Install Later.

    1. If you click Install Now, agree to the license agreement and then check the installation progress.

    2. If you click Install Later:

      • Open the OfficeScan Web console and click Plug-in Manager on the main menu.

      • Go to the Trend Micro Security (for Mac) section and click Install.

      • Agree to the license agreement and then check the installation progress.

After the installation, the Trend Micro Security version displays.

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6. Post-installation Configuration


For a list of recommended post-installation tasks, including steps to install the Trend Micro Security client, refer to the Administrator's Guide or Help .

 

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7. Known Issues


The following are the known issues in this release:

7.1. Trend Micro Security Server

  1. When the server is installed on a Windows Server 2008 computer, the following Windows message displays:

" A program can't display a message on your desktop."

This message can be ignored. The server will be installed successfully.

  1. A client that has been uninstalled from a Macintosh computer is not automatically unregistered from the server. On the Web console's client tree, the client's status is "offline".

To unregister the client from the server:

    1. On the Web console, click Client Management and select the client that was uninstalled.
    2. Click Manage Client Tree > Remove Group/Client.
  1. The server does not automatically remove inactive clients from the client tree.

An inactive client has been continuously offline for an extended period of time and may have already been uninstalled from the Macintosh computer. To remove an inactive client, see the unregistration steps in known issue 7.1.2.

7.2. Trend Micro Security Client

  1. Trend Micro Security client does not support the ipfw (ipfirewall) command. When a user issues the command on the Macintosh computer to limit bandwidth usage, the computer becomes unresponsive.

  2. When a user uses proxy settings for Internet connection and then accesses a Web site that does not exist, the Trend Micro Security client displays a blocking page stating that the Web site is unrated.

  3. If users choose the option Set access for specific services and applications in the personal firewall for Mac OS X and then install the Trend Micro Security client, users need to allow connections to icorepluginMgr when prompted by the system. icorepluginMgr is used to register the client to the server.

  4. A Java-based application on Macintosh computers may take longer to launch if the application links to a large number of .jar files. Trend Micro Security needs to scan all the .jar files for security risks before the application can be launched. If users experience this problem, you can consider adding .jar to the scan exclusion list.

 

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8. Release History


Visit the Trend Micro Web site to learn more about updates to this product.

http://www.trendmicro.com

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9. Contact Information


A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees.

You can contact Trend Micro via fax, phone, and email, or visit us at http://www.trendmicro.com.

Evaluation copies of Trend Micro products can be downloaded from our Web site.

 

Global Mailing Address/Telephone numbers

For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to http://www.trendmicro.com/en/about/overview.htm.

The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen.

Note: This information is subject to change without notice.

 

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10. About Trend Micro


Trend Micro, Inc. provides virus protection, anti-spam, and content-filtering security products and services. Trend Micro allows companies worldwide to stop viruses and other malicious code from a central point before they can reach the desktop.

Copyright 2009, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo and OfficeScan are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other product or company names may be trademarks or registered trademarks of their owners.

 

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11. License Agreement


Information about your license agreement with Trend Micro can be viewed at http://www.trendmicro.com/en/purchase/license/.

Third-party licensing information can be viewed from the About page on the Trend Micro Security server’s Web console.

 

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