Trend Micro� Mobile Security� Help

Contents
Introduction
Enterprise Applications
App Scanner
App Scanner - Updates
App Scanner - History
Web Security
Web Security - Filtering Lists
Web Security - Blocked History
Call Blocking
Call Blocking - Actions
Annoying Call Protection
Text Blocking
Text Blocking - Actions
Annoying Text Protection
Call and Text Filtering Lists
Blocked Call History
Blocked Text History
History
Uninistalling Mobile Security
About Trend Micro

Copyright � 2010-2012 Trend Micro Incorporated. All rights reserved.

Introduction


Trend Micro� Mobile Security� uses the latest security technologies to defend against threats to mobile devices. Integrated filters can also block unwanted telephone calls and text messages. In addition, it can provide protection against unsafe websites.

Mobile Security can locate your mobile device, lock it, or delete all of its data by remote control. It includes password protection to help safeguard the privacy of your mobile device as well.

Note

Trend Micro recommends removing other apps that provide similar features before using Mobile Security.

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About Trend Micro


Enterprise Applications

Enterprise Applications provides a list of applications that your network administrator has suggested for you. These applications are divided into two categories:

To install the enterprise applications:

  1. On the main screen, tap Enterprise Applications > Optional or Required tab.
  2. Tap Install for the application that you want to install.
Note

You can also search for any app by typing its name in the search field in the app center.

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App Scanner

Mobile Security can check for malicious apps on your mobile device in two ways:

To enable Real-time Scan:

To run a Scan On Demand:

  1. On the main screen, tap Real-time Scan > Scan tab.
  2. Tap Scan Now to start scanning. Tap Cancel if you need to stop the scan before it has finished.

To enable SD Card Scan:

  1. On the main screen, tap Real-time Scan > Scan tab.
  2. Select SD Card Scan.
  3. Tap Scan Option, and then select one of the following:

To disable SD Card Scan:

  1. On the main screen, tap Real-time Scan > Scan tab.
  2. Clear SD Card Scan.

App Scanner - Updates
App Scanner - History
History
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App Scanner - Updates

To stay protected against the latest security threats, please update the App Scanner regularly.

Note

Your mobile device must connect to the Internet to get App Scanner updates.

To enable automatic updates:

  1. On the main screen, tap Automatic Updates > Update tab.
  2. Select Automatic Updates.
  3. Tap Scheduled Updates, and then select how often Mobile Security should check for updates, based on the last time you checked for one.

To check for an update at any time:

  1. On the main screen, tap Automatic Updates > Update tab.
  2. Tap Update Now.

To enable automatic scan after every successful update:

  1. On the main screen, tap Automatic Updates > Update tab.
  2. Tap Automatic Scan.

App Scanner
App Scanner - History
History
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App Scanner - History

The App Scanner automatically keeps records of previous scans, updates, and other events.

To view the Scan or Update History:

  1. On the main screen, tap Real-time Scan or Automatic Updates > History tab.
  2. Tap either Scan History or Update History.
  3. Tap a record that you want to view.

To delete all of the records:

  1. On the main screen, tap Real-time Scan or Automatic Updates > History tab.
  2. Tap either Scan History or Update History.
  3. Press the Menu button, and then tap Delete all.

App Scanner
App Scanner - Updates
History
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Web Security

Mobile Security can block unsafe websites based on the level of protection that you choose:

To enable or adjust Web Security:

  1. On the main screen, tap Web Security > Protection tab.
  2. Select Web Security if you have not done that already.
  3. Select a Protection Level:

To disable Web Security:

Web Security - Filtering Lists
Web Security - History
History
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Web Security - Filtering Lists

Trend Micro Mobile Security helps you filter unwanted websites with the following lists:

To add a website to the filtering list:

  1. On the main screen, tap Web Security > Lists tab > Approved List or Blocked List.
  2. Press the Menu button, and then tap Add.
  3. Type the name and address of the website.
  4. Tap Save.

To edit a website on the filtering list:

  1. On the main screen, tap Web Security > Lists tab > Approved List or Blocked List.
  2. Tap and hold the name of the website that you want to edit, and then tap Edit on the menu that appears.
  3. Edit the name and address of the website.
  4. Tap Save.

To delete a website from the filtering list:

  1. On the main screen, tap Web Security > Lists tab > Approved List or Blocked List.
  2. Tap and hold the name of the website that you want to delete, and then tap Delete on the menu that appears.

To delete all websites from the your filtering list:

  1. On the main screen, tap Web Security > Lists tab > Approved List or Blocked List.
  2. Press the Menu button, and then tap Delete all.

Web Security
Web Security - History
History
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Web Security - Blocked History

Mobile Security adds a record to the Blocked History upon detecting a suspicious or risky website.

Note

You can check the reputation of a website by providing its address to the Site Safety Center.

To view the Blocked History:

  1. On the main screen, tap Web Security > Blocked History tab.
  2. Tap the one that you want to view.

To delete all of the records from the Blocked History:

  1. On the main screen, tap Web Security > Blocked History tab.
  2. Press the Menu button, and then tap Delete all.

Web Security
Web Security - Filtering Lists
History
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Call Blocking

Mobile Security helps you filter unwanted calls with the following lists:

To configure Call Blocking:

  1. On the main screen, tap Call Blocking > Calls tab.
  2. Select Call Blocking.
  3. Tap Filtering Lists, and then select one of the following options:
  4. Tap Action, and then select one of the following options: Refer to Actions for more details.
  5. Press the Back button to save your settings and return to the Calls tab.
  6. Select Block Annoying Calls to filter calls from an unknown numbers if the caller disconnects within three seconds. Refer to Annoying Call Protection for more details.

To disable Call Blocking:

Call Blocking Actions
Annoying Call Protection
Call and Text Filtering Lists
Blocked Call History
History
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Call Blocking - Actions

You can choose what Mobile Security will do in response to a blocked call:

Note

If Mobile Security rejects a call, the caller will not reach your voice mail.

Note

The standard text messaging data rates in your mobile service contract will apply for any text messages sent. Contact your service provider if you have questions.

To change the Action:

  1. On the main screen, tap Call Blocking > Calls tab.
  2. Select Call Blocking if you have not done that already.
  3. Tap Action, and then select one of the following options:
  4. Press the Back button to save your settings and return to the Calls tab.

To add a new message:

  1. On the main screen, tap Call Blocking > Calls tab.
  2. Select Call Blocking if you have not done that already.
  3. Tap Action, and then select Reject call + send reply.
  4. Tap Automatic reply.
  5. Press the Menu button, and then tap Add.
  6. Type the message, and then tap OK.

To edit a message:

  1. On the main screen, tap Call Blocking > Calls tab.
  2. Select Call Blocking if you have not done that already.
  3. Tap Action, and then select Reject call + send reply.
  4. Tap Automatic reply.
  5. Tap and hold the message that you want to edit, and then tap Edit on the menu that appears.
  6. Edit the message, and then tap OK.

To delete a message:

  1. On the main screen, tap Call Blocking > Calls tab.
  2. Select Call Blocking if you have not done that already.
  3. Tap Action, and then select Reject call + send reply.
  4. Tap Automatic reply.
  5. Tap and hold the message that you want to delete, and then tap Delete on the menu that appears.
  6. Tap OK to confirm your decision.

Call Blocking
Annoying Call Protection
Call and Text Filtering Lists
Blocked Call History
History
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Annoying Call Protection

Enabling Block Annoying Calls records a call as "blocked" if it came from an unknown number and the caller disconnected within three seconds.

Note

Mobile Security identifies any phone number not in your address book or on the Blocked List or Approved List as unknown.

Note

The Annoying Call Icon icon indicates Annoying Call records in the Blocked Call History. You can add Annoying Call records to your Blocked List. Refer to Filtering Lists for more detailed instructions.

To enable or disable Annoying Call Protection:

  1. On the main screen, tap Call Blocking > Calls tab.
  2. Select Block Annoying Calls to enable Annoying Call Protection. Clear Block Annoying Calls to stop using this feature.

Call Blocking
Call Blocking - Actions
Call and Text Filtering Lists
Blocked Call History
History
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Text Blocking

Trend Micro Mobile Security helps you filter unwanted text messages with the following lists:

To configure Text Blocking:

  1. On the main screen, tap Text Blocking > Texts tab.
  2. Select Text Blocking.
  3. Tap Filtering Lists, and then select one of the following options:
  4. Tap Action, and then select one of the following options: Refer to Actions for more details.
  5. Press the Back button to save your settings and return to the Texts tab.
  6. Select Block Annoying Texts if you want to block messages received from unknown numbers, based on your defined keywords. See Annoying Text Protection for more details.
  7. Tap Filter Keywords, and then type your filtering keywords in the text field so that Mobile Security can identify messages that annoy you. Please separate the keywords with semi-colons.

To disable Text Blocking:

Text Blocking - Actions
Annoying Text Protection
Call and Text Filtering Lists
Blocked Text History
History
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Text Blocking - Actions

You can choose what Mobile Security will do in response to a blocked text message:

Note

The standard text messaging data rates in your mobile service contract will apply for any text messages sent. Contact your service provider if you have questions.

To change the Action:

  1. On the main screen, tap Text Blocking > Texts tab.
  2. Select Text Blocking if you have not done that already.
  3. Tap Action, and then select one of the following options:
  4. Press the Back button to save your settings and return to the Texts tab.

To add new automatic reply message:

  1. On the main screen, tap Text Blocking > Texts tab.
  2. Select Text Blocking if you have not done that already.
  3. Tap Action, and then select Block message + reply.
  4. Tap Automatic reply.
  5. Press the Menu button, and then tap Add.
  6. Type the message, and then tap OK.

To edit an automatic reply message:

  1. On the main screen, tap Text Blocking > Texts tab.
  2. Select Text Blocking if you have not done that already.
  3. Tap Action, and then select Block message + reply.
  4. Tap Automatic reply.
  5. Tap and hold the message you want to edit, and then tap Edit on the menu that appears.
  6. Edit the message, and then tap OK.

To delete an automatic reply message:

  1. On the main screen, tap Text Blocking > Texts tab.
  2. Select Text Blocking if you have not done that already.
  3. Tap Action, and then select Block message + reply.
  4. Tap Automatic reply.
  5. Tap and hold the message you want to delete, and then tap Delete on the menu that appears.
  6. Tap OK to confirm your decision.

Text Blocking
Annoying Text Protection
Call and Text Filtering Lists
Blocked Text History
History
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Annoying Text Protection

Enabling Block Annoying Texts blocks text messages from unknown numbers based on keywords that you have selected.

Note Mobile Security identifies any phone number not in your address book or on the Blocked List or Approved List as unknown.
Note

The Annoying Message Icon icon indicates Annoying Text records in the Blocked Text History. You can add Annoying Text records to your Blocked List. Refer to Filtering Lists for detailed instructions.

To enable Annoying Text Protection:

  1. On the main screen, tap Text Blocking > Texts tab.
  2. Select Block Annoying Texts.
  3. Tap Filter Keywords, and then type your filtering keywords in the text field so that Mobile Security can identify messages that annoy you. Please separate the keywords with semi-colons.
  4. Tap Save.

To add keywords for message filtering:

  1. On the main screen, tap Text Blocking > Texts tab.
  2. Select Block Annoying Texts if you have not done that already.
  3. Tap Filter Keywords, and then type new filtering keywords in the text field so that Mobile Security can identify messages that annoy you. Please separate the keywords with semi-colons.
  4. Tap Save.

To disable Annoying Text Protection:

  1. On the main screen, tap Text Blocking > Texts tab.
  2. Clear Block Annoying Texts.

Text Blocking
Text Blocking Actions
Call and Text Filtering Lists
Blocked Text History
History
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Call and Text Filtering Lists

Trend Micro Mobile Security includes the following two types of filtering lists:

Note

Uninstalling Mobile Security will permanently remove your Blocked List and Approved List.

To import contacts into your filtering list:

  1. On the main screen, tap Call Blocking or Text Blocking > Lists tab > Blocked List or Approved List.
  2. Press the Menu button, tap Add, and then select one of the following options:
  3. Select any contacts that you want to import.
  4. Press the Menu button, and then tap Import (or tap Import all to get all of your contacts).

To add a phone number to your filtering list:

  1. On the main screen, tap Call Blocking or Text Blocking > Lists tab > Blocked List or Approved List.
  2. Press the Menu button, tap Add, and then tap Add phone number.
  3. Type the name and phone number of the contact.
  4. Tap Save.

To edit a contact in your filtering list:

  1. On the main screen, tap Call Blocking or Text Blocking > Lists tab > Blocked List or Approved List.
  2. Tap and hold the contact that you want to edit, then tap Edit Contacts on the list that appears and make changes.
  3. Tap Save when finished.

To delete contacts from your filtering list:

  1. On the main screen, tap Call Blocking or Text Blocking > Lists tab > Blocked List or Approved List.
  2. You can either delete one contact, several contacts, or all of your contacts:

Call Blocking
Text Blocking
History
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Blocked Call History

Mobile Security undates the Blocked Call History with a new record every time it blocks a call.

Note

Uninstalling Mobile Security will permanently remove your Blocked Call History.

To view your Blocked Call History:

To mark all of the records as read:

  1. On the main screen, tap Call Blocking > History tab.
  2. Press the Menu button, and then tap Mark All Read.

To delete records:

  1. On the main screen, tap Call Blocking > History tab.
  2. You can either delete one record, several records, or all of the records:

Call Blocking
Text Blocking
History
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Blocked Text History

Mobile Security undates the Blocked Text History with a new record every time it blocks a text message.

Note

Uninstalling Mobile Security will permanently remove your Blocked Text History.

To view your Blocked Text History:

To read a blocked message:

  1. On the main screen, tap Text Blocking > History tab.
  2. Tap the message that you want to read.

To restore a blocked message to your Inbox:

  1. On the main screen, tap Text Blocking > History tab.
  2. Tap the blocked message that you want to restore.
  3. Press the Menu button, and then tap Restore to Inbox.

To mark all of the records as read:

  1. On the main screen, tap Text Blocking > History tab.
  2. Press the Menu button, and then tap Mark All Read.

To delete records:

  1. On the main screen, tap Text Blocking > History tab.
  2. You can either delete one record, several records, or all of the records:

Call Blocking
Text Blocking
History
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History

Mobile Security maintains records of events that occur while it is running, including all changes made to any Mobile Security settings.

To view History records:

To delete all of the records:

  1. On the main screen, tap the Menu button and then tap History.
  2. Press the Menu button, and then tap Delete all.

App Scanner - History
Web Security - History
Blocked Call History
Blocked Text History
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Uninstalling Mobile Security


To uninstall Mobile Security:

  1. On the Mobile Security main screen, press the Menu button, and then tap Uninstall.
  2. If required, type your security password, and then tap OK.
    Note

    If you do not have the security password, please contact your network administrator for it.

  3. On the confirmation screen, tap OK.

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About Trend Micro

Trend Micro, Inc. provides protection against viruses, spyware and spam, as well as content-filtering security software and services. Trend Micro helps customers worldwide stop malicious code from harming their computers and mobile devices.

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