Logging On to the SecureCloud Web Console Parent topic

Users that are unable to log on to the Web Console should try the following before contacting Technical Support:

Procedure

  • Verify that the Web Console URL is correct.
    • For SecureCloud Hosted Service via Trend Micro subscriptions, go to https://console.securecloud.com.
    • For SecureCloud Hosted Service subscriptions provided by a Managed Service Provider (MSP) or other reseller, go to the Licensing Management Platform URL provided by the MSP or reseller.
  • Carefully type your password again. SecureCloud processes a leading or trailing blank space as a part of the password.
  • To recover a forgotten password, click the Forgot your password? link on the login screen and follow the prompts to request a new password.
    After submitting a request for a new password, SecureCloud sends an email message to the address associated with the account.
    password_recover_email.jpg
    Open the email message and click the confirmation link. Reset the password on the screen that appears. This link is valid for only 1 hour.
    password_reset.jpg