Trend Micro, Inc.

December 2015

 

Trend Micro™ OfficeScan™

Version 11.0 Service Pack 1 Critical Patch

 

This readme file is current as of the date above. However, all customers are advised to check Trend Micro's website for documentation updates at http://docs.trendmicro.com/en-us/enterprise/officescan.aspx.

Register online with Trend Micro within 30 days of installation to continue downloading new pattern files and product updates from the Trend Micro website. Register during installation, or online at http://olr.trendmicro.com.

Trend Micro always seeks to improve its documentation. Your feedback is always welcome. Please evaluate this documentation on the following site: http://docsstg.trendmicro.com/en-us/survey.aspx.

 

Contents


  1. Critical Patch Release Information
  2. Document Set
  3. System Requirements
  4. Installation/Uninstallation

  5. Post-installation Configuration
  6. Known Issues
  7. Release History
  8. Contact Information
  9. About Trend Micro
  10. License Agreement

 

1. Critical Patch Release Information


Resolved Known Issues

(327003 EN_Hotfix_3113, EN_Hotfix_4205)

Issue: Errors might occur when activating the license for Microsoft Office 365, Microsoft Office On-premise, or Microsoft Windows.

Solution: This hot fix updates the OfficeScan server and agent files to resolve this issue.

 

(331140 EN_Hotfix_4204)

Issue: Scheduled Update is not performed on an OfficeScan agent that is not connected to an OfficeScan server during startup.

Solution: This hot fix resolves this issue so that Scheduled Update is performed on OfficeScan agents not connected to an OfficeScan server during startup.

 

(332291 EN_Hotfix_3600)

Issue: The OfficeScan 11 Service Pack 1 package contains an older version of "OfcCMAgent.exe".

Solution: This hot fix updates the "OfcCMAgent.exe" file to the correct version.

 

OfficeScan 11.0 SP1 Critical Patch resolves the following product issues:

(320454 EN_Hotfix_3011.u)

Issue: The OfficeScan server does not automatically uninstall the following third-party antivirus software before installing the OfficeScan agent.

Solution: This hot fix ensures that the OfficeScan server automatically uninstalls the following third-party antivirus software before installing the OfficeScan agent.

 

(312801 EN_Hotfix_1635)

Issue: Before an OfficeScan agent runs an on-demand scan, it first checks the on-demand scan cache for files to exclude from the scan to reduce scanning time. Sometimes, on-demand scans take a long time to complete because some files may be scanned redundantly when the on-demand scan cache does not work properly.

Solution: This hot fix prevents this performance issue by updating the OfficeScan server and agent files.

 

(317411 EN_Hotfix_1635)

Issue: Users without administrator privileges have full access to the OfficeScan client program directory after changing the OfficeScan client's security setting from "Normal" to "High".

Solution: This hot fix ensures that the OfficeScan client program automatically limits users that do not have administrator privileges to read-only access to the OfficeScan client program directory when the security setting is switched to "High".

 

(325250,324009 EN_Hotfix_3019,JP_Hotfix_1902)

Issue: OfficeScan servers do not send out an SQL Database Unavailable Alert when the SQL connection fails.

Solution: This hot fix ensures that the OfficeScan server sends an SQL Database Unavailable Alert when the SQL connection fails.

 

(321114 EN_Hotfix_1874)

Issue: In computers protected by Data Loss Prevention (DLP) of OfficeScan agent, when the device control function for "wireless adapter" is enabled, DLP also blocks the "USB LAN adapter".

Solution: This hot fix ensures that DLP of OfficeScan agent does not block the "USB LAN adapter" when the device control function for "wireless adapter" is enabled.

 

(319548 EN_Hotfix_1829.1)

Issue: Sometimes, the Trend Micro TDI (TMTDI) driver, which provides network traffic monitoring for the Web Reputation Server of OfficeScan agents, may trigger performance issues on computers running on Microsoft(TM) Windows(TM) Server platforms.

Solution: This hot fix allows users to uninstall the TMTDI driver globally from all OfficeScan agents installed on any Windows Server platform.

 

(300425 EN_Hotfix_1461.u)

Issue: The OfficeScan server does not automatically uninstall the following third-party software before installing the OfficeScan agent:

Solution: This hot fix ensures that the OfficeScan server automatically uninstalls the third-party software before installing the OfficeScan agent.

 

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Enhancements

Platform and Browser Support

Early Launch Anti-Malware Protection

OfficeScan supports the Early Launch Anti-Malware (ELAM) feature as part of the Secure Boot standard to provide boot time protection on endpoints. Administrators can enable this feature to start OfficeScan agents before other third-party software drivers when endpoints start up. This feature enables OfficeScan agents to detect malware during the operating system boot process.

Note: If you register OfficeScan to a Control Manager server, check with the Control Manager administrator to ensure that OfficeScan can obtain the Early Launch Anti-Malware pattern from the Control Manager server.

Enhanced Suspicious Object Subscription Process

When administrators register OfficeScan to a Control Manager server that is connected to Deep Discovery, OfficeScan automatically subscribes to Control Manager to synchronize suspicious objects and retrieve actions against these objects.

 

Files Included in this Release

For a list of files included in this release, go to:

http://docs.trendmicro.com/all/ent/officescan/v11.0/en-us/osce_11.0_sp1_cp_files.pdf

 

Network Traffic Required in Deployment

Estimated size (in terms of bandwidth) of deployed agent files in this Critical Patch.

 

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2. Document Set


The document set for the OfficeScan server includes:

Download the latest versions of the PDF documents and readme at http://docs.trendmicro.com/en-us/enterprise/officescan.aspx.

 

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3. System Requirements


The OfficeScan server and agent can be installed on endpoints running Microsoft Windows platforms. The OfficeScan agent is also compatible with various third-party products.

Visit the following website for a complete list of system requirements and compatible third-party products:

http://docs.trendmicro.com/en-us/enterprise/officescan.aspx

 

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4. Installation/Uninstallation


Installation

Important: Before installing this critical patch, ensure that the OfficeScan server runs version 11.0 SP1.

 

To install this critical patch:

  1. Copy the Critical Patch executable file to a temporary folder, for example, "C:\temp".
  2. Double-click the file. The modules are automatically copied to the correct destination.

This Critical Patch installation package automatically rolls back the OfficeScan server to its previous configuration if there are problems during installation

If you encounter problems after installation, do a manual rollback.

Uninstallation

To manually roll back to its previous configuration:

  1. Locate the backup folder that the Critical Patch package created in the \PCCSRV\Backup\CP_4150 directory.
  2. Copy the backup modules to the original folders.

 

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5. Post-installation Configuration


  1. Verify that the OfficeScan server has been upgraded. Perform one of the following steps:
  2. After installing this critical patch, restart the web browser.
  3. Verify if component update on the server is successful by opening the web console and going to Logs > Server Updates Logs.

 

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6. Known Issues


The following are the known issues in this release:

Rollback Enhancement

After you upgrade OfficeScan 11.0 SP1 agents to this version, you cannot roll back OfficeScan agents on endpoints running Windows 10.

 

Data Loss Prevention

The Data Loss Prevention feature does not monitor data transmitted using the HTTPS protocol in Microsoft Edge.

 

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7. Release History


Visit the following web site for more information about updates to this product:

http://www.trendmicro.com/download.

 

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8. Contact Information


A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees.

You can contact Trend Micro via fax, phone, and email, or visit us at http://www.trendmicro.com.

Evaluation copies of Trend Micro products can be downloaded from our website.

 

Global Mailing Address/Telephone numbers

For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to http://www.trendmicro.com/en/about/overview.htm.

The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen.

Note: This information is subject to change without notice.

 

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9. About Trend Micro


Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years of experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit http://www.trendmicro.com.

Copyright 2015, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo and OfficeScan are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other product or company names may be trademarks or registered trademarks of their owners.

 

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10. License Agreement


Information about your license agreement with Trend Micro can be viewed at http://us.trendmicro.com/us/about/company/user_license_agreements/.

License Attributions can be viewed from the OfficeScan web console.

 

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