View, activate, and renew OfficeScan license services on the web console, and enable/disable the OfficeScan firewall. The OfficeScan firewall is part of the Antivirus service, which also includes support for Cisco NAC and outbreak prevention.
Some native OfficeScan features, such as Data Protection and Virtual Desktop Support, have their own licenses. The licenses for these features are activated and managed from Plug-in Manager. For details about licensing for these features, see Data Protection License and Virtual Desktop Support License.
A pure IPv6 OfficeScan server cannot connect to the Trend Micro Online Registration Server to activate/renew the license. A dual-stack proxy server that can convert IP addresses, such as DeleGate, is required to allow the OfficeScan server to connect to the registration server.
Log off and then log on again to the web console during the following instances:
After activating a license for the following license services:
Web Reputation and Anti-spyware
Re-logon is required to enable the full functionality of the service.
After enabling or disabling the OfficeScan firewall. If you disable firewall, OfficeScan hides all firewall features on the server and client.
To view product license information:
Administration > Product License
View license status summary, which appears on top of the screen.
Reminders about licenses display during the following instances:
If you have a full version license
During the product’s grace period. The duration of the grace period varies by region. Please verify the grace period with your Trend Micro representative.
When the license expires and grace period elapses. During this time, you will not be able to obtain technical support or perform component updates. The scan engines will still scan computers but will use out-of-date components. These out-of-date components may not be able to protect you completely from the latest security risks.
If you have an evaluation version license
When the license expires. During this time, OfficeScan disables component updates, scanning, and all client features.
View license information. The License Information section provides you the following information:
Services: Includes all the OfficeScan license services
Status: Displays either "Activated", "Not Activated" or "Expired". If a service has multiple licenses and at least one license is still active, the status that displays is "Activated".
Version: Displays either "Full" or "Evaluation" version. If you have both full and evaluation versions, the version that displays is "Full".
Expiration Date: If a service has multiple licenses, the latest expiration date displays. For example, if the license expiration dates are 12/31/2007 and 06/30/2008, 06/30/2008 displays.
The version and expiration date of license services that have not been activated are "N/A".
OfficeScan allows you to activate multiple licenses for a license service. Click the service name to view all the licenses (both active and expired) for that service.
To activate or renew a license:
Administration > Product License
Click the name of the license service.
In the Product License Details screen that opens, click New Activation Code.
In the screen that opens, type the Activation Code and click Save.
Register a service before activating it. Contact your Trend Micro representative for more information about the Registration Key and Activation Code.
Back in the Product License Details screen, click Update Information to refresh the screen with the new license details and the status of the service. This screen also provides a link to the Trend Micro website where you can view detailed information about your license.