virtual_desktop_support

Trend Micro Virtual Desktop Support

Optimize virtual desktop protection by using Trend Micro Virtual Desktop Support. This separately licensed feature regulates tasks on OfficeScan clients residing in a single virtual server. Refer to Native OfficeScan Features Licensed Separately for instruction on activating this feature.

Running multiple desktops on a single server and performing on-demand scan or component updates consume significant amount of system resources. Use this feature to prohibit clients from running scans or updating components at the same time.

For example, if a VMware vCenter server has three virtual desktops running OfficeScan clients, OfficeScan can initiate Scan Now and deploy updates simultaneously to all three clients. Virtual Desktop Support recognizes that the clients are on the same physical server. Virtual Desktop Support allows a task to run on the first client and postpones the same task on the other two clients until the first client finishes the task.

Trend Micro Virtual Desktop supports the following platforms:

• VMware vCenter™ 4 (VMware View™ 4)

• Citrix™ XenServer™5.5 (Citrix XenDesktop™ 4)

For more details on these platforms, refer to the VMware View or Citrix XenDesktop Web site.

Use the OfficeScan VDI Pre-Scan Template Generation Tool to optimize on-demand scan or remove GUIDs from base or golden images. Refer to VDI Pre-Scan Template Generation Tool.

To install Trend Micro Virtual Desktop Support: >>>

• Plug-in Manager

1. On the Plug-in Manager screen, go to the Trend Micro Virtual Desktop Support section and click Download. The size of the package displays beside the Download button.

2. Monitor the download progress. You can navigate away from the screen during the download.

• If you encounter problems downloading the package, check the server update logs on the OfficeScan product console. On the main menu, click Logs > Server Update Logs.

3. After Plug-in Manager downloads the package, a new screen displays, providing the following options: Install Now or Install Later.

• To immediately install Trend Micro Virtual Desktop Support, agree to the license agreement and then check the installation progress.

• To install at a later time, open the Plug-in Manager screen, go to the Trend Micro Virtual Desktop Support section and click Install. Agree to the license agreement and then check the installation progress.

4. After the installation, the Trend Micro Virtual Desktop Support version displays.

5. Activate the license. Refer to Native OfficeScan Features Licensed Separately.

Adding VMware/Citrix Connections

Optimize on-demand scan or component updates by adding VMware vCenter 4 (VMware View 4) or Citrix XenServer 5.5 (Citrix XenDesktop 4). OfficeScan servers communicate with VMware vCenter or Citrix XenServer servers to determine OfficeScan clients that are on the same physical server.

To add server connections: >>>

• Plug-in Manager > Manage Program > Trend Micro Virtual Desktop Support

1. Select VMware vCenter or Citrix XenServers.

2. Enable the connection to the server.

3. Specify the server name or IP address and logon password.

4. Optionally enable proxy connection.

5. Specify the proxy server name or IP address and port.

6. If the proxy server requires authentication, specify the user name and password.

7. Click Test connection to verify that the OfficeScan server can successfully connect to the server.

8. Click Save.

To add another server connection: >>>

• Plug-in Manager > Manage Program > Trend Micro Virtual Desktop Support

1. Click Add new vCenter connection or Add new XenServer connection.

2. Repeat the steps to provide the proper server information.

3. Click Save.

To delete a connection setting: >>>

• Plug-in Manager > Manage Program > Trend Micro Virtual Desktop Support

1. Click Delete this connection.

2. Click OK to confirm that want to delete this setting.

3. Click Save.

See also:

• VDI Pre-Scan Template Generation Tool

• Native OfficeScan Features Licensed Separately