If you have problems setting up SSL VPN, here are some general troubleshooting guidelines:
Verify that the client can ping the Deep Edge server successfully.
Verify that the client can access the SSL VPN-configured TCP or UDP port.
Verify that the client configuration file openvpn.ovpn is configured the same as the https://[Deep Edge server ip]/vpnclient.html file.
You may receive one of the following errors:
Error Message: TCP: connect to X.X.X.X:8445 failed, will try again in 5 seconds: Connection refused
Explanation: SSL VPN client cannot reach the Deep Edge server.
1) Ping the Deep Edge server, assuming ping is allowed (that is, not blocked) between the SSL VPN client and the Deep Edge server. Confirm that you have network connectivity between the SSL VPN client and the Deep Edge server.
2) To allow SSL VPN traffic, configure the network firewall to open the SSL VPN-configured TCP or UDP port to the Deep Edge server.
Error Message: SIGTERM[soft,auth-failure] received, process exiting
Explanation: Username and/or password is invalid.
Recommended actions: Input the correct username and/or password or ask your administrator reset your password.